Confidential Counselling

Call 306-966-4300 or toll-free at 1-844-448-7275 for free 24/7 confidential support.

Urgent assistance

 Immediate threat or danger; life threatening or severe psychological difficulties

  • Saskatoon Police Service 911 or 9-911 (on campus)
  • Royal University Hospital 103 Hospital Drive
  • Campus Protective Services (306) 966-5555


The University of Saskatchewan cares about its employees and their family members and provides EFAP as a resource to help you deal with personal and work-life concerns.

This program provides you with free and confidential support 24 hours a day, 7 days a week for the following life challenges:

Confidential Counselling
  • Stress, anxiety and depression
  • Relationship/marital conflicts
  • Problems with children
  • Job pressures
  • Grief, loss and life adjustments
Financial Information and Resources
  • Retirement planning, taxes
  • Relocation, mortgages, insurance
  • Problems with children
  • Budgeting, debt, bankruptcy and more
Legal Support and Resources
  • divorce and family law
  • debt and bankruptcy
  • landlord/tenant issues
  • real estate transactions
  • civil and criminal actions
  • contracts
Work-Life Solutions
  • child care
  • moving and relocation
  • university/college assistance
  • elder care
  • adoption
  • nutrition
  • exercise
  • weight loss
  • smoking cessation


All University of Saskatchewan employees and their family members or those living within the employee’s household are eligible to use the EFAP program.

Accessing services

There are three ways to access your EFAP resources, 24 hours a day, 7 days a week.

  1. Phone
  2. Online
  3. Mobile app


Call 306-966-4300 or toll-free at 1-844-44-USASK (1-844-448-7275)

Your call will be answered by a highly-trained master’s-level clinician Guidance Consultant who will assess your immediate situation and provide you with the appropriate referral to local counsellors and other professionals who can assist with a wide range of behavioural, legal, financial and work-life concerns.

Because your call will be answered directly by a Guidance Consultant, you may experience a short delay (up to 20 seconds). Please stay on the line, your call will be answered as quickly as possible. 

In-person EFAP counsellors are located at the U of S Saskatoon campus as well as in various locations across Saskatoon, Canada and the world.

Accessing services anonymously

  • Advise the Guidance Consultant at intake that you wish to access services anonymously.
  • The Guidance Consultant will collect the organization name and create a pseudo name, e.g., John/Jane Doe.
  • You may need to provide a postal code so the Guidance Consultant can search for the closest off site provider.
  • You will receive a client number to reference when you call back for additional services.
  • You will receive a certification number to reference when calling the counsellor to set up an appointment.
  • The certification number will be referenced for billing purposes.

Experiencing technical difficulties

If for any reason you are having difficulty connecting via phone, please notify EFAP by email. Please provide a phone number where you can be reached and if a confidential voicemail can be left. A Guidance Consultant will contact you to provide service.


Visit GuidanceResources® Online

  • Username: USaskEFAP (case sensitive)
  • Password: USaskEFAP1 (case sensitive)

This comprehensive, interactive service provides expert content and unique tools to assist you in every aspect of your life, in a secure, easy-to-use, personalized environment.

Mobile app

Download the guidanceresources®now app from the Google Play or the App Store.

  • Username: USaskEFAP (case sensitive)
  • Password: USaskEFAP1 (case sensitive)

GuidanceResources® Now enables you to access a broad variety of employee assistance services including help sheets and finding providers via your smartphone.