Submitting claims
mySunLife Account
- Submit and track benefit claims
- View coverage details
- Check balances
- Find nearby healthcare providers
Mobile app is also available
For your reference:
- Policy Number for health, dental and HSA plan: 150798
- Policy Number for PSA plan: 151798
- Member ID: same as your employee ID (found on your pay statements)
General claims information
- Submission (including mail options)
- Deadlines
- Coordination of benefits
- Direct billing or pay-direct card
- more
View benefit plan summaries for more information on qualifying expenses.
Getting Help
Sun Life Customer Call Centre
Sun Life has a Customer Call Centre that provides information directly related to your benefits, claims submitted and status of your claim. Other questions or scenarios that Sun Life can assist with are:
- How do I update or change my dependents?
- My child is attending University. How do keep them on my plan as an overage dependent?
- What is the status of my claim?
- What is my maximum for a specific service? How do I know if I have reached my benefit maximum?
- What am I or my dependents covered for under a certain plan?
- I am locked out of MySunLife account. How do I reset my password?
- Why was my claim denied?
1-800-361-6212 during the work week from 8am to 8 pm EST.
Or connect online through your MySunLife account. Visit www.mysunlife.ca and enter your access ID and password.
ConnectionPoint
Types of questions ConnectionPoint can assist with:- What date does my coverage begin?
- What type of benefit coverage am I eligible for?
- How do I submit a claim?
Online support
(306) 966-2000
1-844-697-4865
connectionpoint@usask.ca
Virtual one-on-one support
Come see us in person
Arts Building, Room 258
Monday to Friday, 9 am to 4 pm (closed 12-1 pm)