CareNow Counsellor-Assisted is a digital web-based service where users can access self- directed wellbeing content and reach out via messaging for counselling support as needed. Users exchange messages with a counsellor as part of an ongoing conversation in asynchronous chat. This allows users time to review the resources and practice the exercises in between interactions with their counsellor.
Users start with self-guided support
CareNow Counsellor-Assisted is a digital web- based service where users can access self-directed wellbeing content at their own pace. The programs are built off Cognitive Behavioural Therapy (CBT) methodology.
Users can message with a counsellor
The messages between users and counsellors are exchanged over time. This allows users time to review the resources and practice the exercises in between interactions with their counsellor.
Regular check-in dates for ongoing support
Counsellors schedule specific check-in dates and times at the end of their messages to keep users on track to meet- ing their goals. This also helps set clear expectations and maintains the user’s engagement in the clinical process.
How to access CareNow Counsellor-Assisted
Users will be able to access CareNow Counsellor-Assisted via a link in the Feel Supported section on the LifeWorks platform. The link will bring them to a different platform where the user will have to sign up to gain access to the service. CareNow Counsellor-Assisted will also be bookable in the Care Access Centre. Cases that come through the LifeWorks platform and the Care Access Centre will be counted as a case and included in utilization.
Access services online
- Download the app or go to login.lifeworks.com
- Email or Username or Company Name: USask or your USask email