Pay-Direct Drug Card
To avoid any out-of-pocket expenses, we recommend you always use your Pay-Direct drug card.
Your drug card lets your pharmacist bill Sun Life directly. You just pay any amount not covered at the pharmacy.
Mandatory Generic Substitution
The plan only reimburses up to the cost of the lowest-priced generic equivalent unless you get approval using the Drug Exception Application form.
Prescriptions for Extended Travel
Set up a prescription extension before leaving the province for over three months to avoid extra costs.
Getting Help
Sun Life Customer Call Centre
Sun Life has a Customer Call Centre that provides information directly related to your benefits, claims submitted and status of your claim. Other questions or scenarios that Sun Life can assist with are:
- How do I update or change my dependents?
- My child is attending University. How do keep them on my plan as an overage dependent?
- What is the status of my claim?
- What is my maximum for a specific service? How do I know if I have reached my benefit maximum?
- What am I or my dependents covered for under a certain plan?
- I am locked out of MySunLife account. How do I reset my password?
- Why was my claim denied?
1-800-361-6212 during the work week from 8am to 8 pm EST.
Or connect online through your MySunLife account. Visit www.mysunlife.ca and enter your access ID and password.