Before Travelling
Please about your coverage before travelling out of Saskatchewan (both within and outside of Canada). Not following all of these instructions may result in some or all of your claims not being paid in the event of an emergency.
Getting Help
In the case of a medical emergency contact Global Excel Management (GEM) immediately.
Emergency Travel Contract Information
| Emergency travel insurance provider: | Global Excel Management (GEM) |
| Phone (in Canada or USA): | 1-800-511-4610 |
| Phone (elsewhere): | 1-519-514-0351 call collect through international operator |
| Group Contract Number: | 150798 |
| Member ID Number: | Your University Employee Number |
Sun Life Customer Call Centre
Sun Life has a Customer Call Centre that provides information directly related to your benefits, claims submitted and status of your claim. Other questions or scenarios that Sun Life can assist with are:
- How do I update or change my dependents?
- My child is attending University. How do keep them on my plan as an overage dependent?
- What is the status of my claim?
- What is my maximum for a specific service? How do I know if I have reached my benefit maximum?
- What am I or my dependents covered for under a certain plan?
- I am locked out of MySunLife account. How do I reset my password?
- Why was my claim denied?
1-800-361-6212 during the work week from 8am to 8 pm EST.
Or connect online through your MySunLife account. Visit www.mysunlife.ca and enter your access ID and password.
ConnectionPoint
Types of questions ConnectionPoint can assist with:- What date does my coverage begin?
- What type of benefit coverage am I eligible for?
- How do I submit a claim?
Online support
(306) 966-2000
1-844-697-4865
connectionpoint@usask.ca
Virtual one-on-one support
Come see us in person
Arts Building, Room 258
Monday to Friday, 9 am to 4 pm (closed 12-1 pm)
Wellness Resources
Administration Building, room E140
105 Administration Place
Saskatoon, SK S7N 5A2